Refund and Returns Policy

Refund & Returns Policy

Last updated: May 16, 2026

Our 30-Day Guarantee

At NurSupps, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 30-day satisfaction guarantee from the date you receive your order.

Eligibility

• Unopened products in original packaging qualify for a full refund
• Defective or damaged products qualify for a full refund or free replacement , we cover return shipping
• Incorrect items will be replaced at no charge
• Opened products may qualify for a partial refund at our discretion

Non-Returnable Items

• Products returned after 30 days from delivery
• Products purchased from unauthorized retailers
• Gift cards or promotional items

How to Request a Refund

1. Contact us: Email support@nursupps.com with your order number, the product(s) you wish to return, and the reason
2. Receive instructions: Our team will respond within 1-2 business days with return authorization and shipping instructions
3. Ship it back: Return the product using the instructions provided. Return shipping costs are the customer’s responsibility unless the return is due to our error
4. Get your refund: Once we receive and inspect the return, your refund will be processed within 5-7 business days to your original payment method

Exchanges

If you would like to exchange a product for a different item, please initiate a return and place a new order. This ensures the fastest processing time.

Subscription Orders

Subscribe & Save orders follow the same return policy. You can cancel your subscription at any time before the next billing date by visiting your account page or emailing us.

Contact Us

Questions about returns? Email us at support@nursupps.com , we’re here to help.